▶PRODUCT
What size shall I get?
Please refer to the Cheyoyo sizing chart for help in selecting which size to purchase which is located within each product page. If you can´t find your size or we are out of stock of your size, we would love to help you – please contact us. When you receive your garment and the size or fit is unsuitable, please follow the return policy.
What is the washing care for clothes?
Each item of clothing requires specific washing care. When you receive the item, you can check the inside label, which also contains instructions on the proper washing care and maintenance for that specific item.
It is important to follow the washing guidelines indicated, as this will help preserve the quality, color, and shape of your clothes for longer.
If you have any specific questions about the washing care of a particular item, please feel free to contact us. We are here to help you ensure that your clothes stay beautiful and in good condition.
What season can it be worn?
This women’s polka dot skirt is a wonderful choice for cool nights and sticky days, and will trend you in comfort from winter to summer; from spring to fall.
What occasion is it appropriate for?
Feel free to wear this pleated skirt whenever you feel like it! A night out, formal wear, to a party, vacation, beach swim cover-up, modest wear, holiday wear, travel wear, and beyond!
▶ORDER
I haven’t received a confirmation email?
Please allow up to 24 hours for your confirmation email to be received, you may also wish to check your junk/spam mail as it may appear there. If you still don’t receive one, there may be a possibility that your order failed. We would advise checking your recent bank transactions to confirm whether a payment has been taken out. Please don’t hesitate to contact us and we can look into this further for you!
How do I find my order number?
Your order number will be included in your order confirmation email which should be sent on the same date that you have placed your order.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order (item size/colour, remove/cancel an item, update shipping information), please contact us.
Where can i view my data and orders?
If you have registered as a customer, you can view the status of your current order as well as all past orders and personal data at any time under Login/Register.
If you are not a customer, you can simply click on the link in your confirmation email “View your Order” – and you will be redirected to your order.
Why can’t I place an order?
We are sorry to hear you are having difficulties trying to place an order! If you are having trouble using our website, please try to refresh the page or exit and reload the website. If you are having issues with payment, please ensure that you are entering your correct details and that your billing address matches the payment details. If you have further trouble, please get in touch and we will do our best to assist.
▶PAYMENT
Which currency will I be charged in?
We default currency is in USD. You could also choose to pay in orther currencies. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.
Is it safe to provide my credit card details?
Yes, it is safe to provide your credit card details when shopping online at our store. We use secure connections through TLS/SSL (Transport Layer Security/Secure Sockets Layer) certificates. These certificates encrypt the communication between your device and our store, ensuring that your data is protected from unauthorized access. We are committed to maintaining the security and privacy of your information.
Your security is our priority and we take all necessary precautions to protect your information during the payment process. If you have any additional questions or concerns about the security of your online transactions, please contact us.
What should I do in case money is deducted from my account but I did not receive an order confirmation ?
Pls don’t worry if payment is deducted from your account and you have not received the order confirmation. Simply sign into your account and recheck the order status. If you still do not see an order confirmation or if you do not have an account with us, pls. call us email us at [email protected] and we will help you out. In case you have cancelled an order or are awaiting a refund, most likely payment refund is already being processed. It may take some days for the payment to get reflected back in your account as per the policies of the payment gateway providers.
Are there any hidden charges?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary.
▶SHIPPING & TRACKING
Do you offer worldwide shipping?
Yes, Cheyoyo ships worldwide. If you are located outside of the USA, you might need to pay an import charge when your item gets deliverd.
Can the shipping address be different from the billing address?
Yes, in the payment process, you have the option to indicate a different shipping address than the one you entered when you registered. If you need the order to be delivered to an alternative address, simply select the option “Different shipping address” during the checkout process. You will be able to enter the details of the new shipping address and complete the order.
We understand that there are situations where you want to send an order directly to another person or to a specific address, and we are here to make this possible. We want to make sure that your order is delivered to your desired address, according to your preferences.
If you have any questions or need additional assistance during the shipping address process, please contact our customer service team.
Why do I only receive 1 item but I ordered more than 1 item?
Your ordered items may be from different warehouse and items are shipped separately.
The goods might be delivered separately and the delivery timelines are different for each item.
What do I do if my package is damaged?
In case you receive a damaged package, we recommend that you follow these steps:
Upon receipt of the package, carefully check the condition of the packaging on the outside. If you notice any visible damage, write a note on the carrier’s delivery note indicating that the package is damaged.
In addition, add a note stating that due to the damaged package, it is not possible to guarantee that the entire order has been delivered. This information is important to be able to claim any missing goods with the carrier.
Take a picture of the damaged package before opening it, as the pictures can be useful as evidence in case you need to file a claim.
Once you have carried out the above steps and received your order, carefully open the damaged package. Check the condition of the products inside and, if any are damaged, take photos of the damaged items.
Contact our Customer Service immediately, providing details about the situation and sending the photos of the damaged packaging and damaged products, if relevant. Our team will analyze the situation and provide the appropriate resolution, which may include replacing the damaged items.
▶RETURNS & EXCHANGES
I sent my order back for an exchange. When should I expect to receive my new item(s)?
Once your order arrives at our Returns Department, packages are usually processed the same business day but can sometimes take up to 3 business days during busier times.
Once your return is processed, your exchange order will be placed immediately and you will receive a new order confirmation email within minutes. We do our best to get exchange orders out as quickly as possible, but they are unfortunately still subject to processing times.
I need to return something, but my credit card number has changed since I made my order, can I still get my refund?
If you received a new credit card number from the same issuing bank, it will not be a problem to refund your credit card. Just like all pending payment transactions carry forward onto your new card, so will your refunds.
However, if you closed the account with that issuing bank and opened a new credit card with a different bank, please contact us at [email protected] before sending back your return.
I did not receive all the items in my order. What should I do?
If you did not receive one of the articles of your order, check that you did not receive an e-mail informing you that one of the articles was not available. In this case we will refund the amount corresponding to the article.
If you have not received an e-mail, please contact us and we will reply as soon as possible.
Why wont my return process?
We are sorry to hear you are having trouble processing your return, there are two reasons your return may not be processing:
1. Your order is now outside of our strict 10 Day Return Policy
2. Returned item is not in original condition